BLOG

Business Texting Best Practices

AI Chatbot

How to get good online reviews

Every customer you work with has the potential to go online and write your business a review. And there is a good chance the customer who takes the time to go write a review of your product is going to write a bad one.  Bad reviews are inevitable; every business gets them whether they are …

Scott Navratil

Read Full Story

AI Chatbot

2017: The year of the Millennial buyer

As the new year approaches, it is a good time to reflect on what has happened over 2016 and what you can to improve in 2017. Analyzing where you went wrong in the past and where you can go right in the future is a huge part of any business’ success. It could make the …

Scott Navratil

Read Full Story

AI Chatbot

Future of AI Chatbot Exploding: Salesforce Jumps In

AI Chatbot is exploding because it is becoming more advanced than ever before and is now providing more businesses the ability to communicate with customers 24/7 without having to have agents available all the time. It feels a need for the customer to get clear and concise information without talking to an agent, and it …

Scott Navratil

Read Full Story

AI Chatbot

Customer Service Tips: Be Proactive About It

A big part of your business model is providing amazing customer service. But what many businesses don’t grasp is the concept of proactive customer service and using that to solve a problem before it ever happens. Not only will you end up spending less time fixing problems, you will also end up having much more …

Scott Navratil

Read Full Story

AI Chatbot

Order Starbucks with Artificial Intelligence Chatbot

Starbucks has always been ahead of the curve when it comes to marketing and communicating with their customers, and it has paid off big. The company is well-known by customers and is the go-to coffee shop for many. Millennials are a huge chunk of the customers, and they aren’t typically so loyal to one business. …

Scott Navratil

Read Full Story

AI Chatbot

Four Ways to Improve Customer Service

Focusing on customer service in your business is very important. It is one of the three pillars of success every business should stand on. Even if you already have customer service in place, you can always make improvements. Here are four ways that you can improve your customer service department. 1. Build a single customer …

Scott Navratil

Read Full Story

AI Chatbot

Android Vs. Cloud? Which & Why?

We have two separate software systems so it’s easy to get them confused. We understand that is not your fault! Here is a quick summary of each system and the pros and cons of each. Android Texting We have 44,000 registered businesses using our Android app. It works on your phone and therefore it can …

Scott Navratil

Read Full Story

AI Chatbot

Ways to Engage with Customers through Mobile

Every successful business knows they need to focus on three main things in order to beat the competition. There’s qualify of product or service, customer service, and price point. You may not need to work on your quality or price point, but there are always ways to improve customer service, especially in an age of …

Scott Navratil

Read Full Story

AI Chatbot

Five Customer Service Steps to Follow

As a business, managing and training customer service reps can be very tedious, especially if you aren’t exactly sure what your customer wants. It is a bit of a shot in the dark because you never know how a customer is going to react to the way you treat them. Fortunately, though, there are five …

Scott Navratil

Read Full Story

AI Chatbot

2017: Year of AI Chabot

Every year brings new technology forward and changes the way you market to and interact with your customers. According to Forbes, 2017 will be the year of the bot. People are starting to rely more heavily on technology than they ever have in the past, and with more and more information becoming available, it is …

Scott Navratil

Read Full Story

AI Chatbot

Customer Expectation: Launch AI Chatbots

Customers are getting more and more accustomed to technology and are starting to have higher expectations. In the last few years, companies have been trying to integrate more artificial intelligence (AI) into their businesses but haven’t been succeeding to the expectations of customers. Now, however, the AI experience is increasing dramatically allowing for more apps …

Scott Navratil

Read Full Story

AI Chatbot

The truth about AI in marketing

Every company, no matter how big or small, has at least one person dedicated to marketing their product or service. It’s important to focus on getting new customers and making old customers feel welcomed back again. Now more than ever, incorporating the right technology into a marketing campaign can make or break your campaign, especially …

Scott Navratil

Read Full Story