I AM OUT OF CREDITS. WHAT DO I DO?
Head over to Settings > Billing in your Cloud account (cloud.equiitext.com) Resubscribe by changing our current subscription to Pay As You Go. Then will need to SAVE.
You are presented with the notification window to accept the change to your account. Select OK then return to the drop-down of Monthly Subscription Options. Make your choice then select SAVE.
You are presented with the notification window once more. Select OK and you will see the confirmation that your transaction is processed.
Refresh your credits remaining to update. You also have the option of setting up the Auto Recharge (Top Up) so that once you are at the recharge threshold that you set, you will be charged and your credits replenished. This prevents your account from running out of credits.
If you run out of credits while running a campaign, everything will be paused. Calls cannot be forwarded, campaign messages stop sending and your auto replies will be paused. After replenishing your account with credits, you will still need to manually review your inbox for messages that need to be responded to.