Customer Service Texting
Nothing says more about your company than your customer service department because it is the one group that will always interact with customers. But the sad truth is that this is the department that is typically most unorganized and needs huge improvements. While 80% of businesses believe their customer service is already doing very well, …
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AI Chatbot
Every customer you work with has the potential to go online and write your business a review. And there is a good chance the customer who takes the time to go write a review of your product is going to write a bad one. Bad reviews are inevitable; every business gets them whether they are …
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Text Message Marketing
Let’s face it. Everyone these days has the internet at their fingertips and are pretty much always connected. If they aren’t on the computer working, they are on their smartphones, and if they aren’t on their smartphones, they are probably streaming a movie or playing an online video game. Whatever the case, your customers are …
Continue reading "Ways to have successful online marketing"
AI Chatbot
As the new year approaches, it is a good time to reflect on what has happened over 2016 and what you can to improve in 2017. Analyzing where you went wrong in the past and where you can go right in the future is a huge part of any business’ success. It could make the …
Continue reading "2017: The year of the Millennial buyer"
Customer Service Texting
Anyone who has been to the store over this holiday season may have noticed store traffic has been decreasing drastically. It was especially apparent to me on Black Friday as I walked around the stores and realized people just don’t like to go to the store anymore when they can shop from home in their …
Continue reading "Online and self service: The new customer experience"
Generating Sales
Since your opt-in list is old, many of the phone numbers will be bad, meaning the original person changed numbers and the number in your list belongs to a different person now. That new person did not opt-in most likely. Our suggestion is that you set up an amazing voicemail and make sure your opt-out …
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Text Message Marketing
It is almost 2017, and it is time for your company to look forward to the future and decide which marketing trends to follow. Mobile marketing has exploded in the last couple of years with smartphones becoming more prevalent and personalized marketing becoming so much easier. It is the number one way you can reach …
Continue reading "Mobile marketing of the future: Looking ahead"
Customer Service Texting
Keeping your customers happy is a huge part of what you probably do every day at your business. Of course, there’s all the other stuff, but customer service still takes on a huge role. And as businesses have tried their hardest to understand how to work with Millennials, they are now facing a new challenge …
Continue reading "Generation Z values fast customer service"
Text Message Marketing
Every business should be creating videos to put on their website and social media pages with information to help customers. While some of your customers may like to read, others prefer to watch videos, and it is a great tool for engaging the customer. For some companies, it is very helpful in creating a how-to …
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Texting News
Having the best customer service is what will set you apart from the competition and make your customers feel more welcomed to your business. At the end of the day, there may be a bunch of other companies that offer the same products as you, but if they don’t offer the same quality level of …
Continue reading "Three ways to improve your quality of customer service"
Text Message Marketing
The new year is almost here, and with it comes a new opportunity for your business to find success. You can do more than last year, but first you must analyze what was successful in the past and what will be happening in the future. In 2017, there will be many changes to marketing because …
Continue reading "Top 7 Marketing Trends in 2017"
AI Chatbot
AI Chatbot is exploding because it is becoming more advanced than ever before and is now providing more businesses the ability to communicate with customers 24/7 without having to have agents available all the time. It feels a need for the customer to get clear and concise information without talking to an agent, and it …
Continue reading "Future of AI Chatbot Exploding: Salesforce Jumps In"
Customer Service Texting
The world is filled with businesses who likely do or sell the same thing or something similar to what you have. The internet makes it possible for people to easily find them too, meaning you can find more poeple who want what you have and they can find more businesses that do it than just …
Continue reading "Why customer service should be a priority"
Customer Service Texting
Customer service is a hard business because part of it is proactive and part of it is reactive. But it is both part of the business, and there are good and bad parts to all of it. Using technology to reach those customers and to better communicate with them is going to be very useful, …
Continue reading "Text marketing: The best way to reach customers"
AI Chatbot
A big part of your business model is providing amazing customer service. But what many businesses don’t grasp is the concept of proactive customer service and using that to solve a problem before it ever happens. Not only will you end up spending less time fixing problems, you will also end up having much more …
Continue reading "Customer Service Tips: Be Proactive About It"
Text Message Marketing
Smartphones are becoming a major part of our everyday lives. With the ability to access almost anything and everything we could possibly want with a few swipes of our fingers on a smartphone, it is becoming more and more important that you focus on mobile marketing methods such as text marketing to reach your customers. …
Continue reading "Should you build a mobile app?"
Text Message Marketing
Marketing to your customers is a huge part of your business, whether you are marketing directly to consumers or to businesses. Whatever the case, it is time for your business to start considering a shift to sms marketing. It is a really easy way to market to your customers, and it is quickly becoming the …
Continue reading "The future of marketing: Text"
Text Message Marketing
Every business should be looking ahead to 2017 and figuring out what they are going to be doing for marketing in the new year. One of the things you should be evaluating is your social media presence and how that is affecting your current marketing. This will help you determine what changes need to be …
Continue reading "Tips for Social Media Marketing"
Text Message Marketing
The holiday season is among us, and you’ve only got a couple of weeks left to convince customers that your product is the best thing they can give someone as a gift. People spend weeks trying to find the perfect gift for someone they love, and your company might offer it. But how are they …
Continue reading "Top 8 Tips for Marketing During Christmas"
AI Chatbot
Starbucks has always been ahead of the curve when it comes to marketing and communicating with their customers, and it has paid off big. The company is well-known by customers and is the go-to coffee shop for many. Millennials are a huge chunk of the customers, and they aren’t typically so loyal to one business. …
Continue reading "Order Starbucks with Artificial Intelligence Chatbot"