AI Chatbot
Most small businesses start out with a very limited customer support channels. At first it might be the owner and maybe one or two other employees responding to emails. On the other end of the spectrum are larger companies that are balancing phone, text, social media, chat, and email channels and they have entire teams …
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AI Chatbot
The use of chatbots by brands for customer service purposes has really taken off in 2017 and it looks like the trend will continue in coming years as companies see the value in developing a chatbot capable of handling customer complaints and questions at all hours of the day and night. Unfortunately, a lot of …
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AI Chatbot
Chatbots are like humans in more ways than one. Obviously they’re designed to simulate conversation with a human so they have the ability to understand and formulate sentences. But they’re also like humans in the sense that they learn and develop just as a human infant must develop into an adult. Today, chatbots are still …
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AI Chatbot
Chatbots are in the midst of a huge growth phase. Chatbot programmers and AI researchers are still discovering new ways to use them as well as things they can’t do. Chatbots are already a lot more useful and practical for the average small business than they were even just a year ago. One of the …
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AI Chatbot
Businesses of all kinds are discovering the many benefits that chatbots have to offer them. One industry in particular that’s especially well-suited for chatbots is the hospitality. Here’s a look at five ways that chatbots can help with businesses in the hospitality industry. Automated reservations Making reservations at a hotel is already pretty easy thanks …
Continue reading "Chatbots and the hospitality industry are a match made in heaven"
AI Chatbot
Social Media is ever changing and the strategies that businesses use to market with these platforms are always changing as well. Businesses that stay on top of social media trends and are early adopters of new features and strategies stand out in the already very crowded marketplace that is social media. Here are four social …
Continue reading "Social media trends you need to know to stay ahead of the competition"
AI Chatbot
Chatbots have come a long way in the short time they’ve been around thanks to advances in machine learning, natural language processing, and other branches of artificial intelligence that go into creating these incredible programs. Though they may not have initially lived up to the hype, chatbots have shown that they have real implications in …
Continue reading "The many ways a chatbot could be helping your small business"
AI Chatbot
Several years ago when social media sites like Facebook and Twitter were really starting to get big, many brands were hesitant to jump into social media marketing because they believed it was a fad. Fast forward a few years and social media is a crucial element to any company’s marketing efforts and brands that never …
Continue reading "The opportune moment to invest in chatbots is now"
AI Chatbot
When the idea of chatbots was first envisioned, chatbot programmers and tech bloggers claimed it was going to revolutionize the way brands and customers interacted with each other. Actual growth of the chatbot industry wasn’t able to keep up with the hype leading many to believe that chatbots were just a fad that would soon …
Continue reading "Ten uses for chatbots you’re about to see a whole lot more often"
AI Chatbot
The adoption of new technologies by smaller brands is usually seen as a sign that that technology has really “made it” and is here to stay. But it’s the larger corporations that set the trends and really help a new technology to get noticed in the first place. Many smaller companies are beginning to use …
Continue reading "How the world’s leading tech companies are using chatbots"
AI Chatbot
Perhaps the most successful area in AI research currently is chatbots. Chatbots are computer programs that simulate a conversation with a human. Through machine learning and natural language processing, these computer programs can understand to a degree what people are saying to them and they can formulate responses that are intelligible and appropriate within the …
Continue reading "No, chatbots aren’t stealing jobs, but they are making those jobs more enjoyable"
AI Chatbot
Unless you’ve completely avoided the internet for the past few weeks (unlikely), you’ve probably heard a rather alarming story going around lately regarding chatbots that Facebook’s AI team were working on that went rogue and started planning the overthrow of humanity. You may also have heard since the story blew up across various social media …
Continue reading "What the Facebook chatbot story can teach us about content marketing"
AI Chatbot
In this day and age, a strong social media presence is crucial for any brand that hopes to stay relevant. But social media is a crowded place, to succeed in creating a strong social media presence, you need to be aware of the following eight keys to success. Quality over quantity Quality over quantity applies …
Continue reading "Eight keys to success in social media marketing"
AI Chatbot
Just within the last couple of years, the popularity of chatbots have exploded. There are already thousands of chatbots spread across dozens of messaging platforms. Chatbots are different from the AI assistants that we interact with on our mobile devices. While digital assistants are programmed to work more broadly across a wide range of mobile …
Continue reading "Four things a chatbot can do for your business (and one thing it can’t)"
AI Chatbot
Chatbots are the big trend in customer service today and many experts predict that they’ll completely alter the way that people and brands interact going forward. Chatbots can not only ease the burden on customer service agents but they can in eliminate the need for costly mobile apps that many smaller businesses can’t afford. But …
Continue reading "Three things you need to know before deploying your first chatbot"
AI Chatbot
The chatbot marketplace might not be too crowded yet but it soon will be. Companies of all sizes are beginning to recognize the value that chatbots offer and are rushing to deploy their own. If you want your chatbot to be noticed and used, it’s going to need to stand out. Here are ten things …
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AI Chatbot
This is the age of the chatbot. Chatbots are computer programs designed to simulate human speech. They have implications for customer service since they can help automate these processes especially in industries involving well-defined and narrow procedures. Banking is prime example of this since most customers are transferring funds, checking their balance or scheduling automatic …
Continue reading "Five chatbots that are making mobile banking easier than ever"
AI Chatbot
Thanks to chatbots, people now have the convenience of interacting with brands or websites without having to contact a live person. Chatbots are set to revolutionize the customer service industry. If you’re like thousands of other business owners who are following the advancement of chatbots and considering whether to use one for your own business, …
Continue reading "You don’t need to be a coding guru to develop a chatbot"
AI Chatbot
Chatbots are the latest craze in the world of mobile and artificial intelligence but they’re new enough that many people still know very little about them and some have never even heard of chatbots. Here are some answers to some of the frequently asked questions about chatbots. What are chatbots? As you might be able …
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AI Chatbot
Chatbots are predicted to change the way business and customers interact. But what exactly are chatbots? They’re computer programs designed to simulate conversation with a human. Chatbots can speak with an actual voice, or they can be entirely text-based. Most of today’s chatbots are text-based programs that people can chat with on various messaging platforms …
Continue reading "A closer look at the evolution of chatbots"