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Business Texting Best Practices

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Conversational AI Texting Directly in Your Velocify CRM

Lenders trust Equiitext’s Patented Conversational Artificial Intelligence messaging to have engaging conversations with customers and leads. Equiitext utilizes machine learning to recognize natural language, intent, and dialogue to have engaging conversations with customers and prospects. Equiitext provides a platform for high-performing, resilient, proprietary contextual messaging that works. Velocify LeadManager Integration Equiitext’s patented conversational AI messaging …

Claudia Perez

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What is a Conversational AI Platform?

Equiitext is a Patented Conversational AI Platform that uses natural language processing tool for intent classification, response retrieval and entity extraction. What makes your conversational AI unique? Our patented platform uses machine learning to recognize natural language, intent and dialogue to have engaging conversations with customers and prospects. Building conversational artificial intelligence and chatbots that …

Claudia Perez

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Top 5 Artificial Intelligence Books to Get Up to Speed

Dig into these books to focus on what's coming for your organization, team – and career.

Claudia Perez

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Use texting to mobilize your supporters and volunteers

Equiitext is the trusted leader in person to person text messaging. With security, compliance, analytics, and support, we empower organizations to have authentic conversations at scale.

Claudia Perez

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Gearing up for post-holiday customer service

You’ve already spent months preparing for the holidays by advertising to your current and possibly new customers to try and sell your products. You’ve done everything you can to convince customers that you have the perfect gift for their friends or family members. And while there’s still a couple more days of shopping left, you’ve …

Scott Navratil

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Four chatbot programming mistakes you should avoid

In the rush to get a functioning chatbot up and running, too many businesses are making big chatbot programming mistakes that keep their bots from being as effective as they could be. The following are four of the most common. A boring personality First and foremost, a chatbot should be functional. But even if a …

Scott Navratil

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Using AI in 2020: What to Know

Artificial Intelligence is one of the hottest new trends right now because it can be used on a personal level and a business level very effectively. People have been very satisfied with their personal assistants, and companies like Apple, Amazon, and Google have been working hard to ensure they are getting better and better every …

Scott Navratil

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Close.io CRM Integration with Business Text Messaging

Close.io, your automation just became smarter ‍ Does your business use Close.io to manage your workflow or stay on top of your sales pipeline? Further your efforts by integrating Close.io with your EquiiText account. ‍ Once set up you won’t miss a beat. Inbound and outbound texts will automatically sync making sure you and your …

Katie Hinojosa

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EquiiTEXT has partnered with Zapier!

We are excited to announce we have partnered with Zapier, the automation team the allows us to connect EquiiTEXT to 1000+ other apps, including Microsoft Outlook, Google Calendar, Mailchimp, and so much more! Are you tired of spending hours every week doing simple tasks, such as sending texts when appointments are ready, adding email contacts …

Austin Fonte

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Businesses need to start now to have a chatbot for the holiday season

Each year, it seems businesses start preparing earlier for the holiday shopping rush. By next month you’ll already see Christmas displays in all of your favorite stores. So even though it’s only September, it’s not too early to be thinking about the most crucial part of the year for retailers. One thing in particular that …

Scott Navratil

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Top 4 Methods of Communicating with Customers

Whether you are focusing on how you can market to a customer or how a customer can contact a customer service member, being able to properly communicate makes a huge difference. If you can’t communicate what you are selling or how to use it, how are customers ever supposed to know what they are getting? …

Scott Navratil

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How Artificial Intelligence Can Affect Your Job in 2020?

The job market is changing like crazy, especially given how quickly technology is growing and improving. This is even more true of artificial intelligence that is now being used or plans to be used in most businesses in 2020. There are the employees who are extremely excited about the changes and working with an artificial …

Scott Navratil

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Top Training Skills Your Employees Need for Customer Service

Having a hard working, strong customer service department is extremely valuable to any business. Businesses with the best customer service are the best at retaining customers and building long lasting relationships. But training a team of employees is often more valuable than just making sure you have the right people. Here are some tips to …

Scott Navratil

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How to Avoid Marketing Mistakes

Marketing is a tricky business. Even when you have had a whole marketing department and company executives review an advertising campaign, there might still be something missed, and customers may still end up offended by it. On the flip side, if you don’t do enough of the right type of marketing, then your customers won’t …

Scott Navratil

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How to Successfully Launch Your Chatbot

Develop a customer service chatbot that your customers will love.

Scott Navratil

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How to Do More with Less in your Social Media Strategy

For most small businesses with a social media strategy, it’s the business owner that has to manage social media accounts on top of all of his/her other responsibilities since there often isn’t room in the budget for a full time social media specialist. When social media is the responsibility of the owner or another employee …

Scott Navratil

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Customer Service Growing Use of Chatbot

More and more businesses have started incorporating chatbot into their businesses but especially in the customer service department. Not only is this a good way to stay in constant communication with customers, but it is also becoming necessary. If a business hasn’t adopted chatbot yet, it is time to get setup with an artificial intelligence …

Scott Navratil

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7 Ways to Improve Instagram Marketing

Social media marketing is one of the most influential ways to interact with current customers and find new ones. Instagram is being used more and more and is becoming one of the top social media companies to use when working with customers, and for good reason. The user database has been growing rapidly in the …

Scott Navratil

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Preparing for the Customer Service Rush After Christmas

It’s only a few days left of the Christmas shopping season, which means the post-holiday customer service rush is almost upon us. As soon as Christmas is over, customers will begin contacting customer service with questions about their product or service and making returns and new purchases. It’s time to get customer service in gear …

Scott Navratil

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6 Ways Retails Can Build an Online Audience

Being online isn’t just a convenience for customers; it has become a necessity. Your business should already have an online presence of some sort, it may be hard to figure out exactly what that is. Most businesses should be trying to focus on online sales, but just building an online audience to get them in …

Scott Navratil

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