Customer Service Texting
You probably already know that customer service is essential to a successful business model. However, most businesses don’t make it a priority. The problem is that customer service ties into all the other parts of your business including sales and marketing. It is on the front end of the sale and the back end too. …
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Customer Service Texting
Comcast has great Internet, but customers flock away from the company whenever possible. With bad customer service, all it takes is one bad experience for a customer to be willing to leave. Comcast has ranked in the top 10 companies for worst customer service for years, and even as it is trying to repair relationships …
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Customer Service Texting
If your customer service department is doing a good job, you’ll know because there won’t be too many complaints. The internet makes it so easy to complain that not having complaints is a good sign. Unfortunately, many businesses have learned what not to do the hard way. Here are a couple things you should not …
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Customer Service Texting
One of the most important things your business can do is make sure your customer service is on par. Regardless of everything else, if you have good, valuable customer service representatives who know what they are doing, you will be okay. However, bad customer service can cost you thousands of customers and millions of dollars …
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Customer Service Texting
Customer service should be an important focus of every business. The more that people enjoy their experience with a certain company, the more likely they are to return for more services or products and the more likely they are to recommend the company to others. It is important for businesses to recognize who their customers …
Continue reading "Improving Customer Service through Customer Feedback Requests"
Customer Service Texting
Customer service can be handled through a variety of platforms. Today’s world features customer service being handled through phone calls, SMS messaging, Facebook, Twitter, messenger apps, and almost anywhere where there is some form of communication. A customer can write a review on a website, whether negative or positive, and a company can respond through …
Continue reading "Customer Service Basics to Remember"
Customer Service Texting
Technology is continually improving the efficiency for people to interact both in the real world and the digital world. Someone can send a text message and get a response in the time it would take that same person to look up someone’s number and actually call them. Anyone too busy or overwhelmed to drive to …
Continue reading "Meeting the Customer Service Expectations of Consumers"
Customer Service Texting
In the financial service industry, customer service is just as important, if not more so, as any other company. Customers really want to have the best service all the time, but it is especially important to them when it comes to dealing with their money. Yet, it seems as if banks and credit unions have …
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Customer Service Texting
Sometimes, having better customer service isn’t just about having all the right tools available. It is about understanding your customers and what they want from you. And while technology does make a huge impact on your ability to reach and communicate with your customer, so does the way you approach them in phone calls and …
Continue reading "5 Tips for Stronger Customer Service"
Customer Service Texting
The internet is a powerful tool for marketing. But it is a double-edged sword because it also makes it easier for all your competition to reach your customers. Everyone is swamping the internet with content and trying to get their brand on top. So how are you, amid all the chaos, supposed to engage your …
Continue reading "Engaging your customers: Best marketing"
Customer Service Texting
Your marketing approach is determined entirely by your audience and their needs. That is why your approach can change if you are focused on marketing to another business instead of the average consumer. You are dealing with someone who understands marketing trends themselves, so it is important you reach them in the right ways. Here …
Continue reading "Marketing to a business? Follow these trends"
Customer Service Texting
People are always talking about how bad customer service is. It is a fundamental part of every business, yet it seems like companies don’t have a firm grasp on how to improve their departments or even whether or not they have good customer service. Here are some signs of bad customer service you may be …
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Customer Service Texting
Nothing says more about your company than your customer service department because it is the one group that will always interact with customers. But the sad truth is that this is the department that is typically most unorganized and needs huge improvements. While 80% of businesses believe their customer service is already doing very well, …
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Customer Service Texting
Anyone who has been to the store over this holiday season may have noticed store traffic has been decreasing drastically. It was especially apparent to me on Black Friday as I walked around the stores and realized people just don’t like to go to the store anymore when they can shop from home in their …
Continue reading "Online and self service: The new customer experience"
Customer Service Texting
Keeping your customers happy is a huge part of what you probably do every day at your business. Of course, there’s all the other stuff, but customer service still takes on a huge role. And as businesses have tried their hardest to understand how to work with Millennials, they are now facing a new challenge …
Continue reading "Generation Z values fast customer service"
Customer Service Texting
The world is filled with businesses who likely do or sell the same thing or something similar to what you have. The internet makes it possible for people to easily find them too, meaning you can find more poeple who want what you have and they can find more businesses that do it than just …
Continue reading "Why customer service should be a priority"
Customer Service Texting
Customer service is a hard business because part of it is proactive and part of it is reactive. But it is both part of the business, and there are good and bad parts to all of it. Using technology to reach those customers and to better communicate with them is going to be very useful, …
Continue reading "Text marketing: The best way to reach customers"
Customer Service Texting
Every business wants to know how to succeed, and in a sense, it is still the same today as it was fifty years ago. Though, with technology in place, the emphasis has changed and things have become much more intense. Most businesses are only able to really focus on two of the pillars, which means …
Continue reading "Three Pillars of Business Success"
Customer Service Texting
Selling a product to a Millennial is tough. They want the best product for the best price, and they don’t care if you’ve been selling them the same product for 10 years. They will switch to another company in a heartbeat if you disappoint them. Even if you didn’t do anything wrong, they will leave …
Continue reading "Text Marketing: A Tool for Millennials"
Customer Service Texting
The week of Thanksgiving is a great time because it means you can take some time to think about what you are grateful for and enjoy some good food. Unless you run a business. While you still might get a little time with your family, that week is going to be the perfect time to …
Continue reading "Preparing Customer Service for Black Friday"