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Business Texting Best Practices

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EquiiTEXT has partnered with Zapier!

We are excited to announce we have partnered with Zapier, the automation team the allows us to connect EquiiTEXT to 1000+ other apps, including Microsoft Outlook, Google Calendar, Mailchimp, and so much more! Are you tired of spending hours every week doing simple tasks, such as sending texts when appointments are ready, adding email contacts …

Austin Fonte

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Customer Service Texting

Lessons from T-Mobile Customer Service

T-Mobile used to be a cheap carrier nobody really wanted to use if they could go to a top-tier phone carrier such as Verizon. However, in the last few years, T-Mobile has jumped the charts and is now competing heavily as a top carrier. There are a lot of reasons for that boost, including a …

Scott Navratil

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Customer Service Texting

Using Customer Service to Get Back Customers

There are many different types of customer interactions a customer service employee may have to deal with. Many of those include simple and easy questions such as asking about store hours, though those can be easily answered by an AI Chatbot to avoid wasting employee time. There are also more complicated questions or concerns that …

Scott Navratil

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Customer Service Texting

Customer Service: 3 Ways to Go the Extra Mile

Having the best customer service means providing more than just what the customer expects. It is valuable because it builds a customer relationship that is strong enough to withstand a mistake here and there. No customer is ever going to leave a place they know works extra hard to treat them right. But how exactly …

Scott Navratil

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Customer Service Texting

Branding: Important for Customer Service

Customers expect to have the same type of experience no matter who they are interacting with in the company. Whether that’s professional, casual, fun, or even a little crazy. The branding your company decides to put forth is about more than just your marketing strategy though; it should be a part of all arms of …

Scott Navratil

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Customer Service Texting

Tips to Train New Customer Service Agents

Getting new customer service agents trained can be frustrating. There’s a learning curve that takes time, and it can be frustrating for customers to deal with the new employee who may not know what they are doing. However, there are some ways you can train new customer service agents that will speed things up and …

Scott Navratil

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Customer Service Texting

Top Customer Service Tips for 2018

As the new year approaches, it is time for businesses to make plans and goals for 2018. This is especially important for a customer service department that tends to get ignored but is an essential part of doing business. With social media and review sites making it easier than ever for bad reviews to take …

Scott Navratil

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Customer Service Texting

Customer Service Mistakes: What Not to Do

Customer service employees are the face of a company. They interact with customers more frequently than anyone else in the business, which means they need to be on top of their game. There are a lot of things you should definitely do, such as use AI chatbot and give proper customer service training, but there …

Scott Navratil

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Customer Service Texting

Holiday Customer Service: Do it Right

With the holiday shopping season in full swing, your customer service department is probably flooding with phone calls, emails, chats, and texts from customers trying to get answers to their questions. And while they just want to make sure they are getting the best gifts possible for loved ones, you are trying to do everything …

Scott Navratil

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Customer Service Texting

How Customer Service is Using Artificial Intelligence

Artificial Intelligence is more advanced than ever. While it isn’t as advanced as the personal assistant Iron Man and SpiderMan use in their suits quite yet, it is actually extremely useful. Not only are people using AI personal assistants every day on their phones, businesses have started using it more frequently in their customer service …

Scott Navratil

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Customer Service Texting

7 Reasons Why Customer Service is a Top Priority

Every business already knows you must have a great product if you want sales. You spend meetings focusing on ensuring the product is high quality, innovating to create new products, and even figuring out how exactly you want to market your products. But what many businesses gloss over is customer service. Instead of innovating and …

Scott Navratil

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Customer Service Texting

6 Tips for Fantastic Holiday Customer Service

It’s official; the holidays are upon us. With Black Friday shopping already in full swing and people already running around town trying to figure out their holiday gift plans, it’s time for your business to start working to ensure you are offering fantastic holiday customer service. Not only will businesses be handling phone calls, texts, …

Scott Navratil

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Customer Service Texting

4 Ways Machines Improve Customer Service

Every business spends time contemplating how they can improve customer service. It is an essential part of selling your product. This is especially true in a world where one upset customer can spend 15 minutes on their social media account thrashing your company, meaning you’ll lose their business as well as their friends and anyone …

Scott Navratil

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Customer Service Texting

How Superheros Taught me about Customer Service

Superheros are a big deal right now. If you aren’t watching a superhero show, you’re probably at least planning to see the next movie that comes out. There are multiple series running as well as movies being made that cover pretty much every superhero you’d be interested in seeing in action. But did you know …

Scott Navratil

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Customer Service Texting

How to Improve Bank Customer Service

Banks tend to have a hard time staying on top of the latest technology trends and incorporating them into their regular, everyday use, let alone into customer service. But it is essential that banks, credit unions, and any other financial institution work to improve customer service. The internet has made it very easy for people …

Scott Navratil

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Customer Service Texting

Customer Service Problems: What not to do

There are a lot of things you can do right in customer service. Make the customer happy, show them you care, and let them get involved in your business. But what about the things you shouldn’t do? There are almost just as many things not to do as there to do. Here are 5 things …

Scott Navratil

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Customer Service Texting

4 Customer Service Tips to Learn from Elon Musk

Elon Musk, CEO at Tesla, has spent the better part of his weekend showing customers that they are important to him and the Tesla brand. When customers tweeted him asking questions about their electric vehicles, he took it upon himself to reply to them individually showing them that they are important and worth Musk’s time. …

Scott Navratil

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AI Chatbot

Chatbots: Separating fact from fiction

Because chatbots are still relatively new technology, many people don’t know much about them and there are several common misperceptions about them. Here’s a look at some common misperceptions and the reality of chatbots. Myth: Chatbots will replace mobile apps When chatbots were first making their entrance many were touting their superiority over mobile applications …

Scott Navratil

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Customer Service Texting

More and more small businesses communicating with customers via text

It would be an understatement to say that American consumers love their smartphones. According to one survey, nearly 70% of Americans report sleeping with their smartphone in arm’s reach. According to another survey, nearly all Americans check their smartphone within 15 minutes of waking up. Cumulatively, Americans will check their smartphones 9 billion times each …

Scott Navratil

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Customer Service Texting

Mobile: The New Face of Customer Service

As technology improves and becomes more accessible throughout the world, the face of customer service is changing too. The first interaction a customer has with your business is not through a person; instead, it is through technology. So to have a good first interaction, you need to focus more on improving the new face of …

Scott Navratil

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