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Business Texting Best Practices

Education

5 Reasons You Should Switch to EquiiText

Are you considering a new business SMS platform? Here are 5 reasons you should switch to EquiiText.

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Education

Texting and the TCPA

Are you following TCPA regulations within your EquiiText platform? Learn what you should and shouldn't do according to the TCPA.

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Texting News

3D sensors: What could this mean for Apple?

After all the harping on Apple for lack of innovation, it seems the company has finally started to get the message and make some changes. This could be good news for a lot of loyal Apple buyers and bad news for a lot of Android and Windows phone buyers. iOS may be coming back, and …

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Texting News

Can AI Save People from Committing Suicide?

AI algorithms can be key to fighting the growing problem of suicide. How? AI algorithms can analyze social media data, create patterns and determine warning signs in people’s online language. Medical researchers believe language patterns can offer a indication that suicide is possible. Equiitext has began experimenting with AI algorithms. We are using machine learning …

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Texting News

Netflix Embraces AI to Make the World a Better Place.

The streaming giant is applying manmade brainpower to give particular video coding, conveying cleaner streams to clients in low-data transmission locales. Danny Vena (TMF LifeIsGood) Mar 21, 2017 at 6:48AM In mid-2016, streaming mammoth Netflix, Inc. (NASDAQ: NFLX) declared that it had revealed its support of 190 nations around the globe. As the best supplier …

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AI Chatbot

Top 4 Methods of Communicating with Customers

Whether you are focusing on how you can market to a customer or how a customer can contact a customer service member, being able to properly communicate makes a huge difference. If you can’t communicate what you are selling or how to use it, how are customers ever supposed to know what they are getting? …

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Customer Service Texting

Lessons from T-Mobile Customer Service

T-Mobile used to be a cheap carrier nobody really wanted to use if they could go to a top-tier phone carrier such as Verizon. However, in the last few years, T-Mobile has jumped the charts and is now competing heavily as a top carrier. There are a lot of reasons for that boost, including a …

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Text Message Marketing

5 Reasons to Start Using SMS Marketing

There are a hundred different ways to focus on marketing to your audience, and it can be hard to keep it all straight. However, if you aren’t using SMS Marketing, you will regret it. Everyone has texting. Why not use it to communicate more easily with your current customer base? Here are 5 reasons you …

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AI Chatbot

How can Artificial Intelligence Affect your Job in 2018?

The job market is changing like crazy, especially given how quickly technology is growing and improving. This is even more true of artificial intelligence that is now being used or plans to be used in most businesses in 2018. There are the employees who are extremely excited about the changes and working with an artificial …

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Customer Service Texting

Using Customer Service to Get Back Customers

There are many different types of customer interactions a customer service employee may have to deal with. Many of those include simple and easy questions such as asking about store hours, though those can be easily answered by an AI Chatbot to avoid wasting employee time. There are also more complicated questions or concerns that …

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Text Marketing Industry

Get Personalized Marketing with Artificial Intelligence

Marketing to customers has evolved over the years to the point where customers not expect complete personalization. There are a lot of ways to do this, but the most effective and efficient way is through the use of an artificial intelligence company. Here are some ways you can use artificial intelligence to improve your personalized …

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AI Chatbot

Training Skills for Customer Service

Having a hard working, strong customer service department is extremely valuable to any business. Businesses with the best customer service are the best at retaining customers and building long lasting relationships. But training a team of employees is often more valuable than just making sure you have the right people. Here are some tips to …

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AI Chatbot

How to Avoid Marketing Mistakes

Marketing is a tricky business. Even when you have had a whole marketing department and company executives review an advertising campaign, there might still be something missed, and customers may still end up offended by it. On the flip side, if you don’t do enough of the right type of marketing, then your customers won’t …

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Customer Service Texting

Customer Service: 3 Ways to Go the Extra Mile

Having the best customer service means providing more than just what the customer expects. It is valuable because it builds a customer relationship that is strong enough to withstand a mistake here and there. No customer is ever going to leave a place they know works extra hard to treat them right. But how exactly …

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Customer Service Texting

Branding: Important for Customer Service

Customers expect to have the same type of experience no matter who they are interacting with in the company. Whether that’s professional, casual, fun, or even a little crazy. The branding your company decides to put forth is about more than just your marketing strategy though; it should be a part of all arms of …

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Texting News

Social Media Marketing in 2018: Mistakes to Avoid

In 2018, social media marketing will become more important than ever. With AI chatbot working flawlessly with social media platforms and people spending more of their time on social sites, it makes sense for businesses to utilize the online resource for marketing. Here are some mistakes to avoid in the new year. Avoiding artificial intelligence …

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Text Marketing Industry

Marketing by Generation: Tips to Follow

There are distinct differences between all the different generations, which means you need to market to them differently. There are some things that will work across all platforms like using a machine learning company to set you up and punch out insights based on your customer data regardless of age. However, if you are planning …

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Text Marketing Industry

Five mobile marketing tips to get more engagement

Every day in the US, there are more than 30 billion “consumer moments” taking place. Consumer moments are defined as opportunities for brands to make a connection with a consumer. Whenever a consumer clicks over to a brand’s website or encounters a social media post by a brand, that’s a consumer “moment.” In order to …

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AI Chatbot

How to Successfully Launch Your Chatbot

Develop a customer service chatbot that your customers will love.

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AI Chatbot

Four tips for doing more with less with your social media strategy

For most small businesses with a social media strategy, it’s the business owner that has to manage social media accounts on top of all of his/her other responsibilities since there often isn’t room in the budget for a full time social media specialist. When social media is the responsibility of the owner or another employee …

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