AI Chatbot
After a difficult year in the Wells Fargo PR department with the fake accounts scandal, it has been difficult for the bank to gain trust from customers again. That isn’t stopping them from trying though. The financial institution will be settling with customers, fired many of the responsible employees, and has launched an ad campaign …
Continue reading "AI Chatbot Debuting at Wells Fargo"
AI Chatbot
Every business knows that the customer service department plays a big role in the success of your company, but did you know that you can actually make more money through improvements? Most businesses have been lowering the level of customer service provided, which has upset customers quite a bit. Instead of following the crowd, focus …
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AI Chatbot
Whether we like it or not, mobile is the future of technology. Smartphones are nifty devices that allow people to communicate with anyone they want as well as have access to all the knowledge available to mankind. In fact, 77% of US adults currently own a smartphone, a number expected to rise. So it makes …
Continue reading "Is AI Chatbot taking over customer service?"
AI Chatbot
There has been come debate recently over whether customer service needs are better handled through real people or through AI chatbots or other AI-backed responders. Obviously, AI-backed customer service assistance has more expansive abilities when it comes to reaching customers and being available at any time. If someone has a problem at three in the …
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AI Chatbot
Marketing to millennials is essential for any successful business. According to Forbes, there are over 80 billion millennials, or rather 80 billion people who were born between 1982 and 1993. Millennials will make up 75% of the work force by 2025. So you should no longer still be wondering whether or not marketing to millennials …
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AI Chatbot
AI chatbots are making waves when it comes to healthcare. Healthcare is a demanding profession because unhealthy patients are demanding. When people are sick, they want to know why and how they can get better. Infections left unattended can turn deadly. And broken legs do not just heal themselves back into perfect condition. With more …
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AI Chatbot
Customer service is essential for any business or organization. If a business sells a product, then customers need to be able to contact someone if they have a problem. If a company offers a service, then clients need to be able to contact someone within the company if they have a complaint. Customer service is …
Continue reading "Language Problems? No Problem for AI Chatbots"
AI Chatbot
AI chatbots are used more and more to expand the reach and efficiency of customer and company relationships. AI chatbots, simply put, are software programs that imitate human conversation. AI chatbots are used in various mediums and by many companies. You can order a pizza through a restaurant chatbot or send in a customer service …
Continue reading "Increasing the Practicality and Efficiency of Chatbots"
AI Chatbot
Everyone makes mistakes, that is what people say, but in reality, that is what people do. People make mistakes. Sometimes when important people make mistakes, it can cause a plethora of problems, especially if the mistake affects a whole lot of people. For example, in 1909, the Titanic ship crew made the mistake of ignoring …
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AI Chatbot
Chatbots and artificial intelligence, in their basic form, are no new thing. In fact, Alan Turing and Joseph Weizenbaum were already contemplating the concept of computers communicating with humans in the 1950s and 1960s. Turing experimented with basic human and computer interactions through a question and response game. Weizenbaum invented what would be considered the …
Continue reading "Chatbots Meeting Every Human Need"
AI Chatbot
In any sales pitch or marketing effort, honing in on the consumer and what they want is key to winning them over, whether that equates to them becoming a follower of your brand or company or becoming a frequent shopper of your products and services. However, in order to figure out who someone is and …
Continue reading "AI Chatbots Perfect for All Personalities"
AI Chatbot
Customer service trends are constantly changing based on the technology available and what customers start expecting businesses to do. For example, customers expect to be able to communicate with a business on social media, which means you have to have social media customer service agents ready and willing to help customers. Customers are beginning to …
Continue reading "AI: The newest trend in customer service"
AI Chatbot
Technology has jumped leaps and bounds in the last few years, and the ability to market to your customers has grown with it. Everything is getting smarter and better, so you can give your customers more of what they want. Artificial Intelligence (AI) and smart apps are no longer a thing of the future. The …
Continue reading "Marketing in 2017: Get Smart"
AI Chatbot
It may seem like the title of a game show (and it may even be a fun show to watch), but it is a legitimate question. Artificial intelligence is getting better and better every day, and it may not be long before the sci-fi movies are a reality in our lives. One AI computer is …
Continue reading "Are you smarter than a computer?"
AI Chatbot
Customer service interactions are one of the most important things your business does. There are an endless number of ways you can speak with your customer, but text with AI Chatbot is a must. 2016 was a huge year for artificial intelligence. It has become one of the newest and most advanced ways of communication, …
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AI Chatbot
There are many things your business should be doing for your customers to make sure they are happy with your service and that they keep coming back. There are a million different strategies for reaching out to them and interacting with them. But one of the most important things you can do is to make …
Continue reading "Customer service tip: Easy to contact"
AI Chatbot
Phone calls are becoming more and more outdated as time goes on. Customers don’t like to use the phone to call friends and family, so what makes you think they want to call you? With texting being such a convenient option for communication, and AI Chatbot making it even easier on your business, why haven’t …
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AI Chatbot
If you are trying to build up your business, you should be looking at your customer service. It is one department that is often ignored. Yet, it is also the department that has the most interaction with your customers. In fact, improving these interactions is one of the best ways to encourage repeat business. We …
Continue reading "Growing expectations in customer service"
AI Chatbot
With smartphones and the internet available to us, there are many opportunities constantly available for marketing to our customers. But maybe you don’t know all the new, trendy things that are available to you and your business. There are so many cool new ways to reach out to your customers and offer amazing marketing. Here …
Continue reading "Making use of new marketing options"
AI Chatbot
One of the best things you can do as a company to make sure you are meeting the needs of your customers is to have a good customer service department. Unfortunately, this is very difficult for most businesses. It is hard enough trying to manage people let alone figure out what technology to use. Here …
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